FAQs

Personal Touch Carpet & Flooring

  • How long does a flooring installation take?

    The duration of flooring installation varies depending on the material and area size. At Personal Touch Carpet & Flooring, we typically complete most installations within one to three days. Factors such as the complexity of the project and specific flooring type can influence the timeline.
  • Do you offer flooring products, or do I need to purchase my own materials?

    Personal Touch Carpet & Flooring provides a full range of flooring retail services. Our showroom in Springfield, MO showcases a wide variety of flooring options suitable for different preferences and budgets. Customers are encouraged to visit our showroom to explore our extensive selection, eliminating the need to source materials elsewhere.
  • Do I need to prepare my home before installation?

    Yes, preparation is essential before flooring installation. We recommend removing furniture from the area where the installation will take place. Additionally, it's important to ensure that children and pets are kept in a secure location during the installation process. For more detailed preparation instructions, please contact our flooring business in Springfield, MO.
  • Can you remove my old flooring?

    Yes, Personal Touch Carpet & Flooring offers old flooring removal and disposal services as part of our installation process. Our experienced team will handle the removal of your existing flooring before proceeding with the new installation, ensuring a smooth transition to your new floors.
  • What is your water extraction service?

    Our water extraction service, called Dry-In-Place, is an emergency response solution for water-related incidents. We quickly remove water and moisture from floors or carpets after floods, pipe bursts, or leaks. This service aims to prevent mold growth and minimize extensive damage. For more information about our water extraction service, please contact our flooring business in Springfield, MO.
  • Do you offer warranties on your flooring installations?

    Personal Touch Carpet & Flooring provides warranties that cover both the flooring materials and the installation work. These warranties are designed to ensure the long-term quality and durability of your new flooring. For specific details about our warranty offerings, please contact our flooring business in Springfield, MO.
  • What types of flooring do you install?

    Our installation services cover a comprehensive range of flooring types, including carpet, hardwood, laminate, vinyl, and tile. We cater to both residential and commercial spaces, providing diverse flooring solutions to meet various needs and preferences.
  • How do I maintain my floors after cleaning, restoration, or installation?

    Following your flooring service, Personal Touch Carpet & Flooring will provide you with specific care instructions tailored to your particular flooring type. These guidelines are designed to help you maintain the appearance and longevity of your floors, ensuring they remain in optimal condition for years to come.
  • How long does water extraction usually take?

    The water extraction process typically requires approximately 48 hours to complete. However, this duration may vary depending on the extent of the water damage. Factors such as the affected area size and the severity of the water intrusion can influence the total time needed for thorough extraction and drying.
  • How soon can I walk on my new floors?

    The timing for when you can walk on your new floors depends on the flooring material installed. Hardwood, laminate, and vinyl floors are generally safe to walk on immediately after installation. For carpet or tile, we recommend waiting 24 hours to allow the adhesive to fully set. This ensures proper bonding and prevents any potential damage to the newly installed flooring.